How early-stage news publishers achieve sustainability

In December 2020, the Google News Initiative and LION Publishers launched the first-ever GNI Startups Lab in North America. By March 2021, 10 early-stage publishers had been selected to partake in an intensive, six-month accelerator program, during which they received coaching and financial support to help their businesses become more sustainable.

Today, we’re sharing a comprehensive report on this cohort of the GNI Startups Lab which documents everything that we learned during our time together, including the new strategies that digital publishers are using to build their businesses and connect with their communities.

Over the course of the Lab, it became clear that sustainability for independent news businesses lies at the nexus of financial health, journalistic impact and operational resilience. Many of the participants made terrific strides in making their businesses more resilient for the long-term:

• Amy Duncan is the founder and publisher of the Indianola Independent Advocate (IAA) in Central Iowa. A former Des Moines Register executive, Amy focused on improving her bandwidth as a founder, which meant learning how to develop operational workflows so that she can expand her team. Taking the advice of her dedicated Startups Lab coach, Amy added two part-time employees to IAA’s payroll. Expanding her team freed up more of Amy’s time to make crucial improvements to IAA’s digital advertising system and to explore adding programmatic ads to the website. “Before this program I didn’t realize, or accept, how much time I need to be spending on the business side. We’d been getting by on running subscription and revenue efforts when I felt like it, but I now know that I need to spend a large percentage of my time focused squarely on the business side.”
• Kara Meyberg Guzman has always been passionate about local news, even selling her car to help launch Santa Cruz Local in 2019. But it was not until recently that Kara realized the need to measure success beyond revenue and membership growth. Each team member now tracks their mental and emotional health and discusses the results at a weekly meeting. Measuring staff health led Santa Cruz Local to redistribute work among their team members and to implement a company retirement plan for full-time employees. “Through the GNI Startups Lab, I’ve learned that operational resilience — an ability for our team to work together to achieve shared goals, without burnout — is equally important,” Kara said. The Lab also helped Santa Cruz Local cultivate an experimentation mindset across all aspects of the organization, including implementing quarterly OKRs. “We learned how to divide tasks, build staff capacity, set measurable goals, track our progress, make room for small experiments, and say no to things that distract us from our purpose. Our team is so much stronger than we were a year ago.”
• Wausau Pilot & Review founder Shereen Siewert was concerned about the lack of news produced for and consumed by the large Hmong community in Wausau, Wisconsin. With support from her coach, Shereen developed an outreach strategy to help Wausau’s journalists to connect with the local Hmong community, including distributing surveys and in-person booths at local community events. Wausau grew their monthly non-English speaking audience by more than 20% during the Lab, and is building deeper connections with this historically underserved community. “Participating in the GNI Startups Lab was a game-changer for us. We left the program feeling much more confident about our sustainability and learned so much from our colleagues along the way.”